Remember me sharing about the ordeal I endured to get a desk set? The product was defective and the staff members rude. Today, I had the opportunity to share my frustration with upper management. She was gracious and kind as she listened and agreed that some of their systems needed evaluating...and some folks just shouldn't work in customer service!
Her attitude was completely different than that of my experience thus far with Office Max. It didn't make up for the headache and inconvenience they put me through, but it did make a difference of my opinion of the entire company.
It's a reminder that we could all use a little more kindness in our lives and should look for those times when we can be the giver of it.
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