Where is all the customer service??

Moving is stressful enough without having trouble getting what you paid for. For two weeks now, I have been trying to get a new office desk set. Between rude staff members, damaged goods, lack of communication and flat out failing to deliver what we paid for, I am left wondering where in the world has good customer service gone??

When I shared my frustration about Office Max with a friend, his reply was "I'd rather eat dirt than give my business to Office Max." After my experience, I'd have to agree. Unfortunately, it isn't just them. Many places seem to be giving us less, charging us more and being darn right rude about it. We ARE the customer, and I think it is time we stood up for ourselves.

Yes times are tough, but that never justifies treating people poorly. Without lowering ourselves to their childish and crass ways, we need to remind them that we pay their salary. We ARE why they are in business, and we can take it elsewhere.

In my case, I would return the desk set if I could, but we already put most of it together. We're stuck with a desk that is missing a critical piece. I did, however, demand some compensation, and I was given a discount on the entire order. This, by no means, gives me my time back (countless phone calls, etc.) or reduces my stress and inconvenience, but it is at least an offering of some sort of apology. I'll take it, and I will never give them any business again.