Self Help

I read an interesting article last night about how we have moved from very little customer service to none at all. The gal pointed out how we are now doing most everything ourselves: booking travel on-line, self-checkout at the grocery store, on-line banking, computer check in at airports, and on and on her list went. Before we know it, we'll be cutting our own hair and conducting surgery on ourselves...all in the name of money!

Companies are pushing more and more responsibility back to us...yet they are charging more. Coke just announced today that it needs to increase its costs to consumers because we are drinking less Coke. That is my problem HOW exactly?? How about providing better products? How about giving us some service??? What has happened?

Does anyone remember the days of companies trying very hard to get our patronage? I recall days when they went over and beyond the call of duty to ensure you were a satisfied customer. Now they don't seem to care at all.

It really is time for us to fight back and give our business to those who do try to give quality products and services. Otherwise, we have no one to blame but ourselves. The old saying, "We train people how to treat us" applies here.